Frequently Asked Questions
Everything you need to know about our timeless leather goods and timepieces.
What materials are used in your products?
We pride ourselves on using premium, ethically sourced Italian leathers and high-quality stainless steel. Our watches feature reliable Japanese Quartz movements and sapphire crystal glass for durability.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do your watches come with a warranty?
Yes, all The Horse timepieces are covered by a one-year manufacturer's warranty from the date of purchase, covering any defects in materials or workmanship.
How should I care for my leather goods?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or water. We recommend using a high-quality leather conditioner every few months to keep the material supple.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.